(Updated 5 May 2019)
The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience.
Here’s a list of the main types of cookies we use, and what we use them for.
(When we mention “cookies”, we also mean web beacons and other technologies that collect information in a similar way to cookies on websites or emails. When we mention “websites”, we also mean mobile applications and emails.)
Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Because these cookies are strictly necessary we do not need to ask for your consent to use them.
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and they let you store items in your shopping basket between visits. They may also show us which email or web page visitors clicked through from in order to visit our website, and whether you opened an email we sent you.
Some of these are analytics cookies, set using third party web analytics software, which allows us to monitor our website traffic. For example, we use Google Analytics and Universal Analytics cookies to help us do this. These analytics cookies may also tell us how many of our visitors are male or female, and may summarise the number of visitors who fall within certain age ranges, or certain interest categories. However, this sort of information is not linked to any individual; it just shows us what percentage of our visitors fall in particular categories.
We will not pass this data to third parties in such a way that would allow them to identify visitors personally. However, we may associate this cookie data with other personally identifiable data submitted by you (for instance when you submit a form, or partially complete a form, or leave items in your shopping basket), in order to make sure that our communications are as relevant to you as possible.
Sometimes we may use this data to highlight products or services which we think will be of interest to you based on your use of our websites or to contact you and offer help if you appear to be having difficulty completing an order.
We may also use third-party cookies during e-commerce transactions to help prevent fraud.
By using the website you agree we may place these types of cookies on your device.
Third-party cookies and social networks
If you click on a hyperlink from the website to any third-party websites (for example, if you ‘share’ content from the website with friends or colleagues through social networks), you may be sent cookies from these third-party websites.
Third-party websites will have their own privacy and cookie policies which we cannot control. Please check the third-party websites for more information about their cookies and how to manage them.